Be the first point of contact for members of the BC community seeking technology-related assistance! Successful candidates will have experience working in a tech-related field with a firm understanding of Windows/Mac OS and applications with a broad range of technical knowledge and creative troubleshooting skills. Excellent verbal and written communications skills, including the ability to relay technical information in understandable terms to customers is essential. Ability to be proactive and patient in resolving complex issues. The ability to multitask and work under stress and time pressures is also important. The Graduate Student Lead works as part of a team that provides technical support via phone, walk-in, web forms, and e-mail for supported applications and IT services. Activities include problem research, identification, resolution, follow-up, routing and escalation as required. Closely interacts with ITS Support Services and Walk-in Help Desk students to resolve issues efficiently and effectively. Actively contributes to the team by working collaboratively and identifying opportunities for enhancing support processes. Job Requirements Bachelor's degree and relevant technical qualifications. - Experience working as an IT support professional or in a similar customer support role - Excellent customer service skills - Excellent problem-solving and analytical skills with an emphasis on superior customer service. - Ability to diagnose and resolve a variety of technical issues - Strong active listening, oral, and written communication skills - Experience with a problem tracking or ticketing application - Experience troubleshooting network connectivity and other data communications - Configuration and support of email clients, protocols, and systems - Some experience using LMS tools, i.e Canvas, Zoom, Panopto - Experience configuring email/calendar and networking on mobile devices - Knowledge of local and network printing - Ability to document internal procedures - Be able to work weekends 11am - 5pm. - This is a two 6 hr shifts, Saturday and Sunday (12hours total) - Position may also require additional hours and duties as directed by ITS management Contact person: renee.croxen@bc.edu - please include a resume. Student Employment: The Graduate Student Lead works as part of a team that provides technical support via phone, walk-in, web forms, and e-mail for supported applications and IT services.

Students hired in this position will develop critical thinking, communication, teamwork, professionalism, leadership, and service to others skills. Understand and leverage technologies ethically to enhance efficiencies, complete tasks, and accomplish goals.

[APPLY HERE: https://forms.gle/sV35f2XtDuqMiywR9] Accepting applications for summer employment across all levels. Please refer to the application above for available positions and their respective responsibilities.

Effective communication Critical thinking Professionalism Leadership skills

About the Boston College Alumni Association: The Boston College Alumni Association (BCAA) serves to engage students, alumni, parents, and friends to build a deeper connection to Boston College and to support the overall fundraising efforts of the University. Reports to: - MaryEllen Spang, Associate Director, Alumni Operations - Jessica Truelove, Director, Alumni Operations & Strategic Initiatives - Jill Frawley, Administrative Assistant, Alumni Relations Location: Cadigan Alumni Center - first floor Under the guidance of the Associate Director of Alumni Operations, the Student Assistant will assist with the planning and execution of several key programs. They will support signature programming efforts, provide administrative event planning support, and be a vital partner in monitoring our online networking platform for the global BC community. Areas of responsibility (including but not limited to): - Assist with the execution of marketing plans related to Eagle Exchange and other Operations and Strategic Initiative programming - Copyedit content used for promotional materials - Conduct market research as assigned - Daily support of Eagle Exchange, Boston College's online mentoring platform - managing the email account, user approvals, and data collection - Support with planning and execution for in-person and virtual programs and events - Work in collaboration with the BC Career Center on programming and initiatives - Analyze data and create reports as needed - Other related responsibilities as assigned. The student is expected to work 20 hours a week (hours to be decided upon based on the course schedule).

Career & Self-Development Communication Critical Thinking Equity & Inclusion Leadership Professionalism Service to Others Teamwork Technology

Student worker needed over the summer to provide administrative support to the Corporate and Foundation Relations team in University Advancement. Responsibilities will include researching and updating new funding opportunities for faculty and staff; scanning and copying; online research/projects; working with Development Assistants for data reports and clean-up; completing weekly tracking of upcoming grants; proofreading documents, and other general office projects. Student must be comfortable learning new databases and self-monitoring database work, capable of managing both short term and long term projects, comfortable doing online research, enjoy working in a very detail-oriented environment, possess strong proofreading skills, and have experience with Excel and Google Sheets. Hours will be 6-10 per week, based on the team's needs.

Career & Self-Development Critical Thinking Technology

Student employees will support the SDE team by assisting with data entry and management, space auditing, scanning, filing, and organizing storage areas. Tasks include, but are not limited to, proofreading, tracking recognition documents, cross-checking/updating spreadsheets with our database, tracking news articles relating to alumni and students, stuffing letters, and other tasks as needed. This role requires a high level of organization, close attention to detail, and strong communication skills. Hours will depend on student availability.

Career & Self-Development Communication Professionalism Service to Others Technology

Support the University Advancement Parents Team during the busy summer events season. Responsibilities will include: tracking RSVPs, creating nametags, mailing event supplies, fielding questions from event attendees, and more. In addition, the student worker will support frontline fundraisers with data entry, list pulls, expenses, and more. Student may be hired for up to 29 hours based on availability.

Communication Professionalism Teamwork Technology

Title: Software Development Intern Dept: ITS Contact: Jason Heffernan (hefferj@bc.edu) Job Description: Software Quality Assurance Automation Engineering - The focus of this role will be to work with a team of other QA engineers to automate a backlog of tests for EagleApps. Using AI and UI Automation tools to build a suite of regression tests to find bugs faster and relieve the overhead of manual testing. Skills & Competencies: Proficiency in JS/TS, teamwork, communication, problem solving, curiosity, AI and a strong desire to learn. Familiarity with Playwright automation tool is a plus. Hours per week: Summer - 20hrs (may continue through the academic year).

Students hired in this position will develop critical thinking, communication, teamwork, professionalism, leadership, and service to others skills. Understand and leverage technologies ethically to enhance efficiencies, complete tasks, and accomplish goals.

Title: Software Development Intern Dept: ITS Contact: Jason Heffernan (hefferj@bc.edu) Job Description: Software Quality Assurance Automation Engineering - The focus of this role will be to work with a team of other QA engineers to automate a backlog of tests for EagleApps. Using AI and UI Automation tools to build a suite of regression tests to find bugs faster and relieve the overhead of manual testing. Skills & Competencies: Proficiency in JS/TS, teamwork, communication, problem solving, curiosity, AI and a strong desire to learn. Familiarity with Playwright automation tool is a plus. Hours per week: Summer - 20hrs (may continue through the academic year).

Students hired in this position will develop critical thinking, communication, teamwork, professionalism, leadership, and service to others skills. Understand and leverage technologies ethically to enhance efficiencies, complete tasks, and accomplish goals.

The Administrative Assistant provides administrative support to The Woods College of Advancing Studies at Boston College staff and faculty. The selected hire for this position is to start on May 18, 2026 for the Summer semester and will continue working in Fall 2026 and Spring 2027 semester. Duties include: - Greet and assist guests, answer phones, schedule meetings, and respond to all Woods college related inquiries - Work on special projects for Woods Dean and Program Directors - Prepare and send welcome packages for newly accepted students - Write Donor Thank You letters - Help with set-up for departmental meetings - Check inventory for needed office supplies Position requires strong interpersonal, communication and organizational skills, attention to detail, confidentiality, and multi-tasking abilities.

Students hired for this position will develop critical thinking, communication, teamwork, professioanlism, and service to others skills.

ITS Summer Programming Positions ------------------------------------------------- The ITS Office of the CIO has open positions for students to work over the summer of 2026 with potential to continue part-time in the fall and spring. Students will work under the direction of The Principal Applications Architect/Engineer and The Chief Technologist on a project to develop and/or enhance small applications typically related to EagleApps. Classroom coding experience required. Contact norm.wright@bc.edu and/or @Peter Salvitti.

Students hired in this position will develop critical thinking, communication, teamwork, professionalism, leadership, and service to others skills. Understand and leverage technologies ethically to enhance efficiencies, complete tasks, and accomplish goals.

Support the University Advancement Parents Team during the busy summer events season. Responsibilities will include: tracking RSVPs, creating nametags, mailing event supplies, fielding questions from event attendees, and more. In addition, the student worker will support frontline fundraisers with data entry, list pulls, expenses, and more. Students may be hired for up to 29 hours per week based on availability.

Career & Self-Development Communication Critical Thinking Service to Others Teamwork Technology