Be the first point of contact for members of the BC community seeking technology-related assistance! Successful candidates will have experience working in a tech-related field with a firm understanding of Windows/Mac OS and applications with a broad range of technical knowledge and creative troubleshooting skills. Excellent verbal and written communications skills, including the ability to relay technical information in understandable terms to customers is essential. Ability to be proactive and patient in resolving complex issues. The ability to multitask and work under stress and time pressures is also important. The Graduate Student Lead works as part of a team that provides technical support via phone, walk-in, web forms, and e-mail for supported applications and IT services. Activities include problem research, identification, resolution, follow-up, routing and escalation as required. Closely interacts with ITS Support Services and Walk-in Help Desk students to resolve issues efficiently and effectively. Actively contributes to the team by working collaboratively and identifying opportunities for enhancing support processes. Job Requirements Bachelor's degree and relevant technical qualifications. - Experience working as an IT support professional or in a similar customer support role - Excellent customer service skills - Excellent problem-solving and analytical skills with an emphasis on superior customer service. - Ability to diagnose and resolve a variety of technical issues - Strong active listening, oral, and written communication skills - Experience with a problem tracking or ticketing application - Experience troubleshooting network connectivity and other data communications - Configuration and support of email clients, protocols, and systems - Some experience using LMS tools, i.e Canvas, Zoom, Panopto - Experience configuring email/calendar and networking on mobile devices - Knowledge of local and network printing - Ability to document internal procedures - Be able to work weekends 11am - 5pm. - This is a two 6 hr shifts, Saturday and Sunday (12hours total) - Position may also require additional hours and duties as directed by ITS management Contact person: renee.croxen@bc.edu - please include a resume. Student Employment: The Graduate Student Lead works as part of a team that provides technical support via phone, walk-in, web forms, and e-mail for supported applications and IT services. (This position starts 8/1/26 and will continue through the academic year)

Students hired in this position will develop critical thinking, communication, teamwork, professionalism, leadership, and service to others skills. Understand and leverage technologies ethically to enhance efficiencies, complete tasks, and accomplish goals.

[ APPLY HERE: https://forms.gle/WK8UBDbHX7csR5sY7] Please refer to the application above for available positions and their respective responsibilities.

Career Skills and Competencies Customer Service Organization Attention to detail Ability to work in a team Time Management Skills Flexibility, interpersonal skills to effectively communicate, interact, and work with individuals and groups

Working in Landscape Services. Provide outdoor maintenance; perform strenuous and physical labor with landscaping, lawn mowing, etc.

Landscape Work Teamwork

Prepare experiments; lab maintenance duties. assist the lab in building a management program (e.g., Google Suite, Canvas, or Agilent iLab Update the lab webpage Work closely with AI tools to build a machine learning model to help with user measurements

teamwork professionalism leadership

Involved with the design, maintenance, updates and/or upgrades of websites.

Involved with the design, maintenance, updates and/or upgrades of websites.