Boston College’s Office of University Advancement is seeking undergraduate students to join our team at the Student Outreach Center. As an Outreach Assistant, you will engage with the BC community by creating stewardship content and soliciting donations. You will work with your peers to develop thank you videos for our leadership giving society members as well as leveraging different media to increase engagement with our outreach. You will drive support of the programs, organizations, and clubs that help fuel the BC student experience. This exciting opportunity allows you to connect with current and future Eagles through video messages, texts, calls, emails, and letters. You must: - Be willing/able to speak about your BC experience in a compelling way. - Have a general understanding of philanthropy at BC. - Be comfortable on camera. - Be comfortable on the phone. - Have strong creative writing skills. - Engage the student community on campus as needed. - Demonstrate professionalism and uphold Boston College’s Jesuit, Catholic mission and values. Skills & Competencies: - Communication - Career and Self Development - Organization - Teamwork - Public Speaking - Creative Writing Student Outreach Center hours of operation: The hours of operation are based on each employed student's class schedule and are set at the beginning of the semester. There will be five shifts offered per week (a combination of morning, afternoon, and evening), each three hours long. Shifts are always subject to change based on employee availability and University holidays. Training sessions will be conducted during the first two weeks of classes. It is expected that students work a minimum of 25 shifts throughout each semester. According to University policy, students may work a maximum of 20 hours per week across all on-campus jobs. Minimum 6 hours/week; Maximum 20 hours/week This Google Form is the only way to be considered for this position: https://docs.google.com/forms/d/e/1FAIpQLSc-Bw8rQ3qHmoJ8K5GTDeEu3DHfGONlg_0brxOABF-ALIV1wQ/viewform

- Communication - Career and Self Development - Organization - Teamwork - Public Speaking

Be the first point of contact for members of the BC community seeking technology-related assistance! Successful candidates will have experience working in a tech-related field with a firm understanding of Windows/Mac OS and applications with a broad range of technical knowledge and creative troubleshooting skills. Excellent verbal and written communications skills, including the ability to relay technical information in understandable terms to customers is essential. Ability to be proactive and patient in resolving complex issues. The ability to multitask and work under stress and time pressures is also important. The Graduate Student Lead works as part of a team that provides technical support via phone, walk-in, web forms, and e-mail for supported applications and IT services. Activities include problem research, identification, resolution, follow-up, routing and escalation as required. Closely interacts with ITS Support Services and Walk-in Help Desk students to resolve issues efficiently and effectively. Actively contributes to the team by working collaboratively and identifying opportunities for enhancing support processes. Job Requirements Bachelor's degree and relevant technical qualifications. - Experience working as an IT support professional or in a similar customer support role - Excellent customer service skills - Excellent problem-solving and analytical skills with an emphasis on superior customer service. - Ability to diagnose and resolve a variety of technical issues - Strong active listening, oral, and written communication skills - Experience with a problem tracking or ticketing application - Experience troubleshooting network connectivity and other data communications - Configuration and support of email clients, protocols, and systems - Some experience using LMS tools, i.e Canvas, Zoom, Panopto - Experience configuring email/calendar and networking on mobile devices - Knowledge of local and network printing - Ability to document internal procedures - Be able to work weekends 11am - 5pm. - This is a two 6 hr shifts, Saturday and Sunday (12hours total) - Position may also require additional hours and duties as directed by ITS management Contact person: renee.croxen@bc.edu - please include a resume. Student Employment: The Graduate Student Lead works as part of a team that provides technical support via phone, walk-in, web forms, and e-mail for supported applications and IT services

Students hired in this position will develop critical thinking, communication, teamwork, professionalism, leadership, and service to others skills. Understand and leverage technologies ethically to enhance efficiencies, complete tasks, and accomplish goals.